FAQ

YOUR ACCOUNT

HOW DO I CREATE AN ACCOUNT?

While you can still shop without an account, having an account lets you track your orders more efficiently and receive updates on your orders.

RDERING

HOW DO I PLACE AN ORDER?

To place an order, please follow these steps:

1. Select Item(s)

After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now."

2. Review Item(s) in Cart

If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side.

3. Check Out

Once you have all your preferred item(s) in the cart, click "Check Out."

Input a voucher code (if you have one), your shipping option and address, payment method, and billing information.

4. Confirm Order

After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order.

You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

SHIPPING

HAS MY ORDER SHIPPED?

If you have placed an order with us, you can always check the status of your order by logging into your customer account.

To login to your account, click this and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

RETURNS AND CANCELLATIONS

HOW DO I REQUEST A REFUND?

The product didn't work out, or it wasn't you expected? No worries, if your product was purchased from the Ѕtаnlеу website within the last (30) days, we can help with the refund. Returned item(s) must be unused, undamaged, and returned in its original packaging.

WARRANTY CLAIM

IS MY PRODUCT COVERED UNDER A WARRANTY OR GUARANTEE?

Ѕtаnlеу Products are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This warranty does not cover parts or malfunction due to alteration or accident. For more information regarding proper use, please see the care and use instructions provided with your product.

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